My journey began in hospitality, where I developed a deep appreciation for human interaction and emotional intelligence. I moved into e-commerce, learning how to bridge user needs with platform capabilities, and later into Tech SaaS, where I used data analytics and strategic communication to craft creative solutions for enterprise clients.
Seeing how product decisions shaped customer outcomes sparked my passion for user experience and product design. I wanted to move from reacting to challenges to proactively creating solutions that bridge user needs and business goals.
Now, I’m channeling the full arc of my experience into user-centered design and product thinking. I’m no longer content staying where I’m skilled—I’m choosing to grow where curiosity and capability meet. As the saying goes, “Let your skills make a living, but let your passions build a life.”
Where Design Thinking Meets Storytelling
EXPERIENCE
2022 - Present
PANOPTO
Customer Success Manager in Strategic Account Management
Manage Panopto’s largest enterprise and higher-education accounts across APAC. Lead renewals, pricing strategy, and adoption of new video-platform products by aligning technical, financial, and user-experience requirements across global and local stakeholders.
2021 - 2022
data.ai (FKA App Annie)
Customer Success Manager
Drove adoption of mobile market-intelligence software for enterprise clients. Guided onboarding, delivered product insights, and partnered with account executives to secure renewals and expansions.
2017 - 2021
EXPEDIA
Business Development Manager / Account Manager
Negotiated and managed hotel partnerships across APAC, optimized distribution and pricing strategy, and grew partner revenue through data-driven market analysis and strategic account management.
2016 - 2017
THE WILLIAM VALE
Sales Coordinator
Supported sales operations for a luxury hotel in Brooklyn as an opening member. Coordinated group contracts, client proposals, events, and revenue tracking while collaborating with marketing and operations to drive revenue.
2015
Special A Education
College Admissions Consultant
Advised international students on U.S. college applications, teaching writing, reading, and critical thinking to strengthen essays and academic profiles. Collaborated as an open member, supporting workshops and one-on-one mentoring for competitive admissions.
2011 - 2016
New York Univeristy
B.S. in Marketing & Revenue Management for Hotel Management
Dean's list (GPA 3.72)
Internships: The Plaza, The Carlyle (A Rosewood Hotel), Hotel Beacon, Banyan Tree Seoul, Park Hyatt Seoul
Scholarships: NY Marriott Marquis Scholarship, Albert Khudoyan Scholarship, Wasserman Internship Grant, NEWH Women Leader Scholarship
In my free time, I am always doodling
or taking photos.
